Read these instructions carefully. If you have booked a ride for someone else or for a group, make sure they are aware of these instructions as well!
Prepare to be at the stables 30 minutes before the starting time and make sure you have 15 minutes of time after the trek too. You pay first and then we find all the clothes and gear that you need for the ride (included in the price). When all the participants are present and ready, we move to the riding arena where the saddled horses and a guide or two are waiting. The guide who leads the trek will ask everyone for their riding background, don't hesitate to tell them if you're nervous or there's something else that affects the choice of horse. Mounting is done with the help of a staff member and a mounting block. The guide will then go through all the necessary riding instructions before the group heads out on the trail. Help is available during the trek as well, don't be afraid to ask.
The pace of the trek is determined by the skills and wishes of the participants and the possibilities of the terrain, varying from peaceful walk to smooth tölt, brisk trot and speedy canter / gallop. On daily groups we follow the description of the trek in question. Therefore when booking a ride for someone else, make sure they know which trek they are taking part to and are okay with it. With private groups the pace is determined by the least experienced or the most insecure rider.
Don't bring anyone to ride as a surprise if you aren't sure of their "riding status". The situation is very unpleasant for all parties if the surprised person happens to be terribly afraid of horses or riding.
The duration of the trek includes mounting the horses and necessary riding instructions before heading out on the trail (doesn't apply to "Minisafaris"). This usually takes around 5 to 15 minutes. Accepted payment methods are cash, debit- and credit cards (Visa, MasterCard), Smartum credit and -tickets, Edenred's Ticket cards and Virike tickets, ePassi and Eazybreak. Invoicing afterwards is possible for businesses.
Safety and restrictions
Our horses are kind and well-trained individuals suitable for use in trail riding and accustomed to changing riders. They are still prey animals that act upon their natural instincts: flight response will ultimately override training. It is important that you listen and follow the instructions given by our guides. Loud noises, sudden movements and rough handling make horses nervous and unable to perform to their best ability. Rider's lack of experience or insecurity is not a problem if their self-control and judgement are in place. We have a zero tolerance regarding intoxicants, alcohol and drugs don't go with horses.
We don't have insurance for riders. Accidents happen, the most calm and surefooted horse can trip over or spook and as a result the rider may fall. There are risks with horses on ground too, a horse can step on one's toes for example. Be aware of the risks and make sure your personal incurances are in order. We don't require for you to be insured though, this is up to your own consideration.
Our horses are relatively small. We have a weight limit of 95 kilos (210 lbs / 15 st). This applies to our biggest and strongest horses, smaller ones carry less. Children under the age of 12 may join the treks if they have had weekly lessons for a year or have otherwise gained enough experience to be able to ride different gaits independently. This requirement is flexible with private groups since we can fit the pace and route of the trek according to the youngest rider's skills. For "Minisafaris" and arena riding there is no age limit.
We offer you all the clothes and gear needed for riding. We have helmets (from 48 to 61), balaclavas, overalls, coats, trousers, woolen shirts, boots (from 35 to 46), half chaps, gloves, reflective vests... For rainy days we have waterproofs too. On a trail ride, especially in winter, the rider can get cold easily. It's better to wear too much than too little, favor warm, flexible and comfortable clothes. Try to avoid thick inseams in trousers. Boots should have a small heel and preferably cover your ankles for support.
You can use your own riding gear as well but make sure to wash and / or disinfect them if you have used them on another stable! For clothes a wash in 60°C is enough but other gear (helmet, boots, chaps) must be cleaned and disinfected. Virkon S -tablets that dissolve into water are suitable for this purpose, they are sold in pharmacies and agricultural stores. These precautions help to minimize the risk of harmful, sometimes dangerous contagious diseases spreading from stable to another through humans.
There are some weather conditions that stop us from going on a trail ride: very cold weather (around -20°C, +/-5 depending on the wind), hard wind or thunder. In these cases we reserve the right to cancel or reschedule the trek for safety reasons.
Daily groups: cancellations should preferably be done on the previous day, but at the latest two (2) hours before the starting time. If done after that or if not arriving, we charge full price of the reservation.
Private groups: if the whole reservation is cancelled less than two (2) days earlier, we charge half the price of the reservation and the full price, if cancelled less than two (2) hours before the starting time or if the group doesn't arrive. We don't charge from single cancellations if made at least two (2) hours before the starting time.
Remember to cancel your rides straight through us, cancellations made to the Sport Institute won't reach us.